AUDGaming | Get In Touch With Us

AUDGaming believes that great service should be part of the package. Whether you’ve got a quick question, need help with your account, or just want to give us a bit of feedback, we’re always up for a chat. Our support team is dedicated to helping you get the most out of your experience on our platform, and we make it easy to get in touch, no matter how you prefer to reach out.

We know things can sometimes go off track, or maybe you’ve just got a question about a game, bonus, or payment. Whatever it is, you don’t have to go it alone. We’re here 24/7, ready to jump in and sort things out.

Our Support Philosophy

AUDGaming all about creating a gaming experience that’s smooth, secure, and enjoyable from start to finish. That includes customer service that doesn’t feel like pulling teeth. No endless menus. No overseas call centres reading from scripts. Just real people who know what they’re doing and want to help.

Our Aussie-first approach means we understand local concerns whether that’s payment methods, local regulations, or just understanding how to explain things without the jargon. When you contact AUDGaming, you’re speaking to someone who gets it.

Way to Contact AUDGaming

AUDGaming offers multiple ways to get in touch with us, so you can choose what works best for you.

Live Chat – Fast, Friendly, and Always On

Our live chat is the quickest way to reach us. Available 24/7, it puts you in direct contact with one of our trained support agents in real time. Whether you’ve forgotten your password, need help with a deposit, or just have a question about our games, we’ll be there to help you get sorted in no time.

Just look for the live chat icon on the bottom right corner of any page on our site.

Telegram, WhatsApp & More – Chat On the Go

Need support while you’re out and about? No worries. You can also reach us through messaging apps like Telegram and WhatsApp. These options are perfect if you’re on mobile and just want a fast response without hopping back onto the website.

With direct messaging links available on our homepage, connecting with us is as simple as tapping a button. Whether you’ve got a quick question or need help with something more involved, our team is just a message away.

Social Media – Stay in the Loop

While we don’t offer direct support through social media, we’re active on platforms like AUDGaming Telegram Channel, Facebook and Twitter. Follow us for updates, new game releases, promotions, and occasional community giveaways. You can also use these platforms to send us a message, we’ll usually point you to the best contact method based on your query.

Payments and Banking Support

Got a question about your deposit? Wondering why a withdrawal is taking a bit longer than expected? We’re happy to help. Payments are a big part of your experience, and we take them seriously. If something doesn’t seem right or you’re unsure how to use a particular payment method, whether it’s POLi, bank transfer, eWallets, or crypto just reach out and we’ll walk you through it.

Technical Issues and Game Support

Occasionally, tech can play up when it happens. Whether it’s a game freezing, your balance not updating, or a feature not working the way it should, we’re on it. If you encounter any technical glitches while playing, take a screenshot if possible and send it our way through live chat or email. We’ll investigate and get back to you with a fix or an explanation as quickly as we can.

Responsible Gambling Support

We’re big believers in safe, balanced gaming. If you feel like you need a break, want to set limits, or just need someone to talk to about your habits, we’re here to support you. Our customer support team can help in your responsible gambling practice by set deposit or time limits, self-exclusion, or direct you to professional help if needed. You’re never alone and there’s no shame in asking for support.

Feedback and Suggestions

Got an idea for how we can improve? Notice something that could be better? We’re always listening. AUDGaming was built for Aussie players, and we want it to reflect your expectations and needs. Whether it’s a game you’d love to see, a feature that could make life easier, or something that’s bugging you, let us know. We take every suggestion seriously and often use your input to shape future updates. Click here to stay connected with us. 

We’ve Got Your Back

At AUDGaming, you’re not just another player and you’re part of our community. We care about your experience, and we’ll always go the extra mile to help out when you need us. Whether you’re chasing down a big win, setting up your first account, or just trying to sort out a tech hiccup, you can count on us to be there.

So if something’s not right or even if it is and you just want to say g’day—reach out. We’d love to hear from you.

FAQs

1. When is customer support available at AUDGaming?

Our customer support is available 24/7, every day of the year. Whether it’s early morning or late at night, we’re always here to help.

2. How do I contact support if I need help right away?

The fastest way to get help is through our live chat feature, available on every page of the site. Just click the chat icon in the bottom right corner and you’ll be connected with a support team member within minutes.

3. Can I contact you from my mobile device?

Yes, you can reach us via live chat, email, or the contact form directly from your mobile or tablet. Our support is fully mobile-friendly, so help is always just a tap away.

4. How long does it take to get a response?

• Live Chat: Usually instant, with most issues resolved within minutes.
• Email: Most emails are answered within 1–6 hours, and always within 24 hours.
• Contact Form: Similar to email—expect a reply within a few hours. 

 We always aim to respond as quickly and clearly as possible.