AUDGaming | FAQ Centre

We’re committed to giving you a seamless, secure, and enjoyable experience. Whether you’re new to the platform or a returning player, this AUDGaming FAQ Page covers everything you need to know from setting up an account to managing deposits, bonuses, pokies gameplay, responsible gambling tools, and technical help.

Use the categories below to quickly find answers to the most common questions.

Getting Started on AUDGaming

1. How do I sign up for an AUDGaming account?

To create an account, click the “Join Now” button on AUDGaming official homepage, enter your personal details, choose a secure password, and follow the prompts. It’s quick and free.

2. Can I use someone else’s name or email to register?

No. Your AUDGaming account must be registered in your name with your personal details. This ensures account security and compliance with legal requirements.

3. Is it free to join AUDGaming?

Yes, signing up is completely free. You can also try many of our pokies in demo mode before making your first deposit.

4. Do I need to download software to play?

No downloads are needed. AUDGaming works directly in your browser on desktop and mobile devices for instant access to all games.

5. Can I create more than one account?

No. Each player is allowed one account only. Multiple accounts may result in suspension or forfeiture of bonuses and winnings.

Deposits & Withdrawals

1. What deposit methods can I use at AUDGaming?

We accept credit and debit cards, e-wallets, bank transfers, and prepaid services. All methods are secure, convenient, and available in Australian dollars.

2. How long do deposits take to show in my account?

Most deposits are processed instantly. If there’s a delay of more than a few minutes, please contact our customer support team.

3. Are there minimum or maximum deposit amounts?

Yes, the minimum AUDGaming deposit is AUD 15. Maximum limits depend on the payment method used and may vary per transaction.

4. How do I request a withdrawal?

Go to the Cashier section while logged in, choose your preferred withdrawal method, enter the amount, and confirm. Verification may be required.

5. How long do withdrawals take to process?

AUDGaming withdrawal typically processes within 24 hours. However, the total time can vary depending on your chosen withdrawal method or financial institution.

6. Are there any fees for deposits or withdrawals?

AUDGaming does not charge fees. However, your bank or payment provider may apply charges on their end, so check directly with them.

Bonuses & Promotions

1. How do I claim a welcome bonus?

After your first deposit, opt in to the welcome offer through the Promotions page. Be sure to read the terms before accepting.

2. What are wagering requirements?

Wagering requirements refer to how many times you must bet your bonus amount before you can withdraw any winnings earned from it.

3. Can I opt out of bonuses?

Yes. You can opt out during deposit or by contacting our support team if you prefer to play with real money only and avoid wagering rules.

4. Do bonuses expire?

Yes. Most bonuses come with an expiry period, usually between 7 to 30 days. If not used in time, both the bonus and winnings may be forfeited.

5. Why was my bonus removed?

Bonuses can be removed if you breach promotional terms, such as failing to meet wagering requirements or exceeding maximum bet limits.

6. Are promotions available for existing players?

Definitely. We regularly offer free pokies no deposit offer, reload bonuses, cashback deals, and exclusive seasonal promotions. Check the Promotions page or subscribe to email updates.

Playing Pokies

1. What types of pokies are available on AUDGaming?

We offer a wide variety of pokies, from traditional 3-reel slots to video pokies, feature-rich games, and progressive jackpots with massive prizes.

2. Are the games fair and random?

Yes. All pokies run on certified Random Number Generators (RNGs), ensuring fairness and unpredictable outcomes on every spin.

3.Can I play pokies on my mobile?

Absolutely. AUDGaming is fully mobile-optimised, so you can enjoy your favourite games on any modern smartphone or tablet, with no download required.

4. Is there a way to try pokies before betting real money?

Yes. Many games come with a demo mode, letting you play for free before you decide to deposit and spin for real money.

5. What are progressive jackpots?

These are pokies where the jackpot grows every time a player places a bet. They can reach life-changing amounts and are won randomly or via bonus features.

6. Can I win real money playing pokies?

Yes. As long as you’re playing with real money and not in demo mode, any winnings you earn are yours, subject to bonus terms if applicable.

Account & Verification

1. Why do I need to verify my account?

Verification ensures your identity is legitimate and helps prevent fraud. It’s also required by law before withdrawals can be processed.

2. What documents are required for verification?

You’ll usually need a valid ID (such as a driver’s licence or passport) and a document showing proof of address, like a utility bill or bank statement.

3. How long does verification take?

Most accounts are verified within 24 hours. If any documents are missing or unclear, it may take slightly longer. We’ll notify you if we need anything else.

4. Can I play before verifying my account?

You can deposit and play, but you won’t be able to withdraw funds until your verification is complete.

5. Is my personal information safe during verification?

Yes. We use industry-standard encryption to protect all personal data. Your information is kept confidential and only used for verification purposes.

6. What happens if I fail verification?

If we can’t verify your identity, your account may be restricted. Contact support for guidance if you believe the failure was due to incorrect or unclear documents.

Responsible Gambling Support

1. What tools are available for responsible gambling?

We offer deposit limits, session reminders, time-out options, and self-exclusion tools to help you manage your gambling behaviour responsibly.

2. How do I set deposits or time limits?

Go to the Responsible Gambling section in your account settings. You can set daily, weekly, or monthly limits. Changes may take up to 24 hours to apply.

3. What is self-exclusion?

Self-exclusion lets you block yourself from accessing your account for a set period. During this time, you won’t be able to play, deposit, or log in.

4. Can I get help if gambling is becoming a problem?

Yes. We partner with national support services like Gambling Help Online (1800 858 858). You can also contact our team for confidential assistance.

5. How can I monitor my gambling behaviour?

Your account includes features like reality checks, account history, and session timers so you can track your spending and playtime.

6. What happens if someone underage accesses my account?

If underage use is detected, we’ll suspend the account immediately. Please ensure your login details are secure and never shared.

Technical & Customer Support

1. I can’t log into my account, what should I do?

Double-check your login details, then try the “Forgot Password” link if needed. If the problem continues, contact support via live chat or email.

2. What should I do if a game crashes while I’m playing?

Refresh your browser or restart the app. Most games will save your progress or automatically resolve the best outcome after a crash.

3. How do I report a technical issue? 

Use live chat or email our support team. Include as much detail as possible, such as your browser, device type, and a description or screenshot of the issue.

4. Is customer support available 24/7?

Yes. Our friendly Aussie-based support team is available 24/7 to help with technical issues, account questions, or anything else.

5. What’s the best way to contact support?

Live chat is the fastest method, available on all pages. You can also find us through telegram or  whatsapp and expect a prompt reply. Check our Contact AUDGaming page for more info.

6. Do you offer support for mobile users too?

Yes. Whether you’re using a mobile device or desktop, our support services remain fully accessible, including chat and email.